Troubleshooting

TROUBLESHOOTING

How can I download GOLD’S AMP™?
GOLD’S AMP™ is available on both the App Store and Google Play.
 
Is GOLD’S AMP™ free to download?
Yes! GOLD'S AMP™ is free to download, and you can try 7 days free when you choose to upgrade.
 
How can I share a workout?
Way to crush a workout! It's time to tell the world. Once you see the Finish Screen, share your stats on your favorite social channels or email and text them to friends and family using the buttons below your results.
 
I’m not a Gold’s Gym Member. Can I still join GOLD’S AMP™?
Yes! Simply create an account and choose the “Non-Gold’s Gym Member” option to purchase your subscription through the App Store or Google Play. Enjoy 7 days free before you are billed.
 
What do I do if there’s something wrong with the app?
Email ampsupport@goldsgym.com about the issue you are having and we’ll get you taken care of.
Make sure to include:
• Your device type (i.e. iPhone 8, Samsung Galaxy 9, etc.)
• Email Address
• Last Name
• Home Gym (For Gold's Gym Members only)
• Barcode (For Gold's Gym Members only)
• Screenshots (if available)
• Error messages received (if any)

COACHING

How do I save my favorite workouts?
You can add a favorite by pressing the heart icon next to the workout name in the workouts list or during a workout by pressing the heart icon (next to the pause button) on the Player Screen. On the Home Screen, press on the heart icon to access your favorite workouts.
 
Can I filter through workouts?
Yes! On the home screen, choose your workout category. Then, tap on the top right-hand corner on the Filter button. There you’ll be able to filter though intensity, duration, coaches, and incomplete or completed workouts.
 
Are GOLD’S AMP™ workouts good for every fitness level and age?
YES. We have low, medium and high intensity workouts, plus our Coaches offer modifications and encourage members to know their limits.
 
How do I finish a workout?
When the workout is over, the Finish Screen will appear with a summary of the workout. Need to finish a workout early? Press the finish flag icon in the lower left-hand corner.

MUSIC

How do I update my music preferences?
You can update your music before a workout on the workout description page. Choose between the Coach's music or select your own genre of music. During a workout, you can use the forward icon to move ahead in the current mix. You can also switch your genre or skip to the next mix by tapping the music note icon.
 
How many mixes does each genre/station hold?
Each genre/station holds around ten to fifteen 40-minute mixes at a time.
 
How are the mixes shuffled?
Mixes are randomized, giving you a new and different mix every time you press play.
 
How often do you update the music?
We update our genres/stations continuously, insuring you only hear mixes with the most current and up-to-date tracks. At this time, we add around twenty new mixes every week!

GOLD'S GYM MEMBERS WITH GOLD'S AMP™

What barcode do I use to upgrade?
Use your Gold's Gym barcode, found on your keytag or on your Gold's Gym app.
 
Can I filter through workouts?
Yes! On the home screen, choose your workout category. Then, tap on the top right-hand corner on the Filter button. There you’ll be able to filter though intensity, duration, coaches, and incomplete or completed workouts.
 
What is my home gym?
Your home gym is the gym where you signed up to be a member.
 
My sign up failed, because it said my email was already in use. I've never used GOLD'S AMP™ before. What's going on?
GOLD'S AMP™ shares a membership base with the Member Center/Gold's Gym app. If you have an existing Member Center/Gold's Gym account, use those credentials to log in to GOLD'S AMP™. Simply go back to the main screen and log in with your Member Center information. Use the same email you used, when you first tried to sign up. Can't remember your password? Tap on the question mark button inside the password field to send yourself a Reset Password email.
 
When I try to upgrade, I get a message saying my barcode is already in use.
The email account you used to create your GOLD'S AMP™ account is not the same as the one associated with your barcode. Sign out of your account and log in with the same email address associated with your barcode. These are the same credentials you use to log in to the Member Center/Gold's Gym app. If you cannot remember the email address associated with your account, email us at ampsupport@goldsgym.com.