Privacy Policy


Untitled Document


This privacy policy (“Policy”) describes how Gold’s Holding Corp. and its subsidiaries, affiliates and designees (collectively referred to as “Holding,” “we” or “us”) collect, use and share personal information of users of the GOLD’S AMP mobile application (the “App”) and the websites and other online properties related to the App and its use (collectively, the “Service”). If you have questions regarding this Policy, please send an email to, or write Gold’s Holding Corp., 4001 Maple Avenue, Suite 200, Dallas, Texas (USA) 75219.  All capitalized terms not defined herein are defined in our Terms of Use, available at

If you do not agree with our policies, your choice is not to use or access the Service. By accessing the Service, you agree to this Policy.

We get information about you in a variety of ways:

Information You Give Us. When you register, create an account, or use the Service, you provide us with information we collect, use, and store.  We may collect personally identifiable information (“Personal Information”) from you, which might include your‎ name, ‎ address or service location, phone number, email address, demographic information (such as gender, occupation), ‎‎ information regarding your use of the Service, username, account password, and other information you directly give us on or through the Service (and during service, and support.  We may use or provide your email address to deliver targeted marketing messages from us, affiliated companies, partners, and other trusted businesses. The Service may contain links to third party websites or online services.  If you click on the links, these third parties may collect information about you.

  • Information We Get from Others. We may get information about you from other sources. We may add or combine this to information we get about you from access to or use of the Service.  Such information may be used to facilitate advertisements appearing in the Service or in email and mail communications to you.
  • Information Automatically Collected. We may automatically collect information about you and your computer or device. For example, we may collect‎ you’re the unique identifier for your device, the operating system type, ‎ browser type, ‎ browser language, ‎ the website you visited before browsing to the Service, ‎ your usage traffic and patterns, access times, ‎ IP address, and information about your use of and actions on the Service.
  • Cookies and Other Technologies.  Cookies are small data files stored in separate files within your internet browser. We or our authorized service providers use cookies and other similar technologies for storing information.  Cookies may be used to recognize your device or browser and to save and remember your preferences, and monitor your usage behavior in order to help make the Service better, improve your experience, and to provide you with content and offers customized to your interests. Many browsers are set to accept cookies until you change your settings.  Various browsers have different ways to let you delete cookies, refuse all or some cookies, or to alert you when cookies are being placed. To learn how you can manage your cookie settings, visit the settings in a browser, use the “Help” tab or look under “Tools” for settings like “Options” or “Privacy.” If you use a browser that does not let you delete Flash cookies, look at Adobe’s Website Storage Settings pane.  Note that if you disable or refuse cookies, some parts of the Service may then be inaccessible or not function properly.
  • Social Media.  The Service may allow you to sign in and connect your account to third party social media platforms.  When connecting to such accounts, we may also receive and store information from those services, including Personal Information.  Information shared to third party social media platforms is governed by the third party’s privacy policies.  If you do not wish for such use of your data to take place, you should not agree to share information about your account with the third party social media platform and/or you should adjust your setting to deactivate such sharing.
  • Location Information.  When you use the Service, we or our service providers that facilitate our ability to provide the Service to you may collect and process information about your actual location.  We and such service providers use various technologies to determine location, including IP address, GPS and other sensors. The Service may use your mobile device’s background location, including to send you notifications.  If you have background location turned on, the App will, from time to time, tell us or our third-party service provider about your device’s location even if you are not directly interacting with the App.  It may also send you push notifications, which can be controlled in the settings on your App and/or device.
  • We do not authorize third parties to collect your Personal Information from your use of the Service over time and across different Web sites for their own use without your consent or except as provided herein.
We do not process or respond to web browser “do not track” signals

We are the sole owners of all information collected on, by or through the Service. While we are not in the business of sharing, selling or renting any information gathered from you or your use of the Service, your use of the Service may require that we share your Personal (and non-personal) Information with third-party vendors associated with or who facilitate our ability to provide the Service.  If you are a member of an independent franchised Gold’s Gym (“Franchise Gym”), your use of the Service may require that we share your Personal (and non-personal) information with the franchisee entity (“Franchisee”).  You authorize us to share your information in this manner with these parties. We will not, without your prior written consent, otherwise sell, share or rent the information gathered from, by or through the use of the Service other than as described in this Policy.  
The Personal Information that you provide will be available to us and our subsidiaries, affiliates, employees, agents, representatives, designees, service providers that facilitate our ability to provide the Service to you, marketing partners Franchisees (if you are a member of a Franchise Gym) (collectively, the “Gold’s Parties”). By submitting Personal Information, you grant the Gold’s Parties a license to use such Personal Information for the purposes described in this section.
The Gold’s Parties may use your Personal Information as follows:

  • To operate, maintain, and improve the Service and other services we, our affiliates, or our subsidiary’s Franchisees (if you are a member of a Franchise Gym) provide to you through the Service or otherwise.
  • To monitor and enforce your compliance with the Terms of Service applicable to the Service.
  • To respond to comments and/or questions and provide customer service.
  • To send information to you including confirmations, invoices, technical notices, updates, alerts, newsletters, email and push notifications, and support and administrative messages.
  • To market and advertise to you based upon criteria such as location, usage history and other information regarding or provided in relation your use of the Service.
  • To detect trends and to customize, measure and improve the content, layout and operation of the Service or to otherwise understand the nature of our business.
  • To troubleshoot and diagnose technical problems, and to provide and deliver products and services as requested.
  • To administer a content, promotion, survey or other Service feature.
  • To prevent potentially prohibited or illegal activities and to protect the security of the Service and our business.
  • To send periodic email communications to you regarding the Service or other products and services.
We may share your Personal Information as follows:

  • With your consent.
  • With third parties, but only in an aggregated and/or anonymized format, except as otherwise described in this Policy.
  • With those who need it to do work for us (such as consultants and independent contractors).
  • With the Franchisee of independently owned Franchise Gyms, but only if you are a member of such facility.
  • With third parties as necessary to enable or facilitate the use of the Services, including outsourcing of any aspect of the Services, and facilitating payments or user transactions.
  • With our marketing providers, to conduct App event marketing and analytics.
  • To private entities, law enforcement or other government agencies and officials that we, in our sole discretion, believe is required: (a) by law; (b) to protect and/or defend our property or other legal rights; and/or (c) to protect the personal safety, or property or other legal rights of others.
Our marketing emails tell you how to “opt-out.” You may also contact us directly at to opt-out. Upon receipt and processing of an "opt-out" request, we will, within a commercially reasonable amount of time, remove your information from any listings used to provide you with marketing emails from us or our affiliates in the future. If you opt-out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you (including your access and use of the Service).

You may send requests to review, change or request the deletion of your Personal Information and preferences, or to opt-out of sharing with others, to, or write Gold’s Holding Corp., 4001 Maple Avenue, Suite 200, Dallas, Texas (USA) 75219. We will then take all reasonable efforts to correct or remove your Personal Information from our active database.  If you are or were a member of a Franchise Gym, you will need to contact the Franchisee directly to opt out of any communications that come directly from them, and which we do not control.  Subject to applicable law, if you request that all (or certain) of your Personal Information be deleted, you may be required to discontinue your use of the Service.

We take commercially reasonable precautions to help protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration or destruction. Please note, however, that no data security measures can be guaranteed to be completely effective and we cannot guaranty or warrant the safety or security of your information. You understand that your use of the Service and submission of information to us is at your own risk, and you should not expect that your Personal Information will always remain private.

Your privacy is very important to us. However, we cannot ensure that your Personal Information will not be disclosed to third parties in ways not described in this Policy. For example, third parties may unlawfully intercept or access transmissions or private communications.

If all or substantially all of our ownership interest and/or assets are transferred or sold to another entity, we might transfer Personal Information and non-personal information to the acquiring entity.

We cannot and do not guarantee that Franchisees or partners will follow the terms of this Policy. Therefore, the terms of this Policy do not apply to information about you collected by a third party and we cannot control or be held responsible for the privacy policies of third parties.  You should read the third-party privacy policies to find out more about how information about you is collected and used. 

Per our terms of use, no users under the age of 18 are permitted to use the Service without parental consent.  We do not specifically market to children under the age of 13 and will not knowingly collect any personal information from children under the age of 13.  If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us, please contact us immediately at  A parent or guardian of a child under the age of 13 may review and request deletion of the child’s personally identifiable information and prohibit its use.

This Privacy Policy is governed under the laws of the State of Texas, without regard to its conflict of law provisions.

All questions, differences, controversies, claims, or disputes arising out of or in connection with the Service or the Privacy Policy shall be submitted to and resolved in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”).   Arbitration proceedings will be held in Dallas, Texas and conducted by a single arbitrator mutually acceptable to you and us (or if you and we are not able to agree on an arbitrator, one appointed by the AAA).  ALL PROCEEDINGS SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS, NOT AS A CLASS ACTION (PARTICIPATION IN WHICH IS HEREBY WAIVED), AND MAY NOT BE COMBINED WITH OTHER PROCEEDINGS.  Any judgment upon an award rendered by the arbitrator may be entered in any state or federal court located in Dallas, Texas. The party desiring arbitration shall so notify the other party, in writing, in accordance with the aforesaid rules. Arbitration is the sole exclusive remedy of the parties of any controversy hereunder.  This arbitration clause shall be construed in accordance with the laws of the State of Texas in the United States, without reference to choice of law principles, and shall be deemed to be a mandatory submission to arbitration under the provisions of said laws. In any such action, the prevailing party shall be entitled to recover all legal expenses incurred in connection with the action, including but not limited to its costs and reasonably attorney's fees.

We may change this Privacy Policy at any time, in our sole discretion. You will be notified of any changes on this Privacy Policy page.  All changes are effective immediately when we post them. We may elect to e-mail you with notices of a change in our Privacy Policy, but are responsible for periodically visiting our Website and this Privacy Policy page to check for any changes. Your continued use of the Service following the post of the revised Privacy Policy means that you accept and agree to the changes. If we make any changes, we will change the last updated date below.

Email us at, or write Gold’s Holding Corp., 4001 Maple Avenue, Suite 200, Dallas, Texas (USA) 75219.

This privacy policy was last updated on September 29, 2017.